Privacy Policy

1. Information We Collect

We collect information you provide directly when you use our contact form:

• Full name
• Email address
• Phone number
• Service type requested (Driveway, Stairs, Walkway, or Commercial Job)
• Any details you include in your message

When you visit our website, we and our advertising partners may also automatically collect:

• IP address and approximate geographic location
• Browser type and device information
• Pages visited, time spent, and referral source
• Cookie identifiers and ad interaction data

2. How We Use Your Information

Information you submit through our contact form is used solely to:

• Respond to your inquiry and provide a project estimate
• Schedule site visits or follow-up communications
• Improve our service based on the types of requests we receive

Automatically collected data is used to:

• Measure website performance and improve user experience
• Serve and optimize ads on platforms such as Google and Meta (Facebook/Instagram)
• Build anonymized audience segments for advertising purposes

3. Cookies & Advertising

Because we run paid advertising, our website uses cookies and similar tracking technologies placed by third-party ad platforms. These may include:

• Google Ads & Google Analytics — tracks conversions and site behaviour to optimize ad spend. See Google's Privacy Policy.
• Meta Pixel (Facebook/Instagram) — records actions taken on our site to measure ad performance and enable retargeting. See Meta's Privacy Policy.

These cookies may track your activity across other websites and platforms. You can opt out of interest-based advertising at any time via:

• Google Ad Settings
• Meta Ad Preferences
• Digital Advertising Alliance of Canada (youradchoices.ca)

4. Third-Party Services

We use the following third-party services to operate our website and handle your data:

• EmailJS — routes contact form submissions to our inbox. Your information passes through their servers but is not stored by them beyond delivery. See EmailJS Privacy Policy.
• Google Fonts — loads web fonts; Google may log your IP address.

We do not sell, rent, or trade your personal information to any third party.

5. Data Retention

Contact form submissions are received as emails in our inbox and retained only as long as necessary to fulfill your request or as required for business records. We do not operate a customer database. If you would like your information removed, please contact us and we will delete it from our records promptly.

6. Your Rights (PIPEDA)

Under Canadian privacy law you have the right to:

• Know what personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for non-essential data use at any time
• Request deletion of your personal information
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at tenstate@gmail.com.

7. Security

Our website is served over HTTPS. Contact form data is transmitted securely via EmailJS. While we take reasonable precautions, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our website is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information through our site, please contact us and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out:

• Email: tenstate@gmail.com
• Phone: (647) 270-7007
• Location: Kitchener, Ontario, Canada